1. About this Cookies Policy

 

This Cookies Policy explains how Gotcha Helping Hands Pty Ltd, referred to as we, us or our, uses cookies and similar technologies on our website at www.ghhtpc.com.au.

This policy should be read together with our Privacy Policy, which explains how we collect, use, store and disclose personal information.

By using our website, you acknowledge that cookies and similar technologies may be used as described in this policy. You can manage or disable cookies through your browser settings or, where available, through our website cookie settings.

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2. What are cookies?

 

Cookies are small text files that are placed on your computer, mobile phone, tablet or other device when you visit a website. Cookies help websites work properly, remember your preferences, improve your browsing experience, and provide information about how people use the website.

Cookies may be set by:

First-party cookies — cookies set directly by our website; or
Third-party cookies — cookies set by external service providers, such as website hosting providers, analytics providers, social media platforms, embedded content providers, payment providers or marketing tools.

Cookies may also be:

Session cookies — temporary cookies that expire when you close your browser; or
Persistent cookies — cookies that remain on your device for a set period or until you delete them.

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3. Similar technologies

 

In this policy, the word cookies also includes similar technologies, such as pixels, tags, beacons, scripts, software development kits, local storage and other online identifiers.

These technologies may be used to help operate our website, analyse website traffic, improve user experience, support online forms, remember preferences, protect website security, measure marketing performance or connect with third-party platforms.

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4. Why we use cookies

 

We may use cookies and similar technologies for the following purposes:

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Essential website operation

 

We use cookies that are necessary for the website to function. These may support page navigation, secure areas of the website, online forms, account log-in features, spam prevention, website security and general website performance.

Without these cookies, some parts of the website may not work properly.

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Forms, enquiries and bookings

 

Our website includes forms and enquiry options for services such as support services, activities centre programs, My Aged Care, residential services, commercial services, complaints, feedback, bookings and contact requests.

Cookies may assist these forms to work correctly, remember information during a session, prevent duplicate submissions, detect technical errors, or protect against spam and misuse.

 

Preferences and functionality

 

We may use cookies to remember choices you make on the website, such as browser preferences, device settings, accessibility choices, log-in details where available, and other settings that improve your experience.

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Analytics and performance

 

We may use cookies to understand how visitors use our website, including which pages are visited, how long visitors spend on pages, which links are clicked, what devices or browsers are used, and whether parts of the website are working correctly.

This information helps us maintain and improve the website, understand community interest in our services, and identify technical issues.

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Newsletter and communications

 

If you sign up to our newsletter or submit a contact form, cookies may be used to support the form submission process, confirm successful submission, manage communication preferences, or measure engagement with our website communications.

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Social media and embedded content

 

Our website may include links, icons, widgets or embedded content from third-party platforms, such as Facebook, Instagram, Google or other external services.

These third parties may use their own cookies or tracking technologies when you interact with their services, click links, view embedded content or visit their platforms. We do not control cookies set by third-party websites or platforms.

 

Marketing and advertising

 

We may use cookies or similar technologies to understand the effectiveness of our communications, promotions or advertising, and to help us provide relevant information about our services.

Where required by law, or where sensitive information may be involved, we will seek appropriate consent before using cookies or similar technologies for marketing or advertising purposes.

We do not knowingly use sensitive information, such as health, disability, NDIS, care needs or support information, for targeted advertising.

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Security and fraud prevention

 

Cookies may be used to help protect our website, detect suspicious activity, prevent spam, maintain secure sessions, and support the safe operation of our website and online forms.

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5. Types of cookies we may use

 

Cookie typePurposeCan you disable them?

Strictly necessary cookiesRequired for the website to operate, including security, navigation, forms, log-in functions and fraud prevention.These are usually required. Disabling them may affect website functionality.

Functional cookiesRemember preferences and improve your browsing experience.Yes, but some features may not work as expected.

Analytics cookiesHelp us understand website traffic, page views, device types, browser usage and website performance.Yes.

Marketing cookiesHelp measure advertising or communication effectiveness and may support relevant service information.Yes, where used.

Social media cookiesMay be set by third-party platforms when you interact with social links, widgets or embedded content.Yes, through browser settings or third-party platform settings.

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6. Personal information and cookies

 

Cookies may collect information such as:

• IP address;

• device type;

• browser type;

• operating system;

• pages visited;

• links clicked;

• time spent on the website;

• referring website;

• approximate location;

• form interaction information;

• session identifiers; and

• communication or marketing interaction information.

This information may not identify you on its own. However, in some circumstances, cookie information may be combined with other information and become personal information under the Privacy Act 1988 (Cth).

Where cookie information is personal information, we handle it in accordance with our Privacy Policy and applicable Australian privacy laws.

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7. Sensitive information

 

Because we provide services that may relate to disability support, aged care, community support, cleaning, maintenance, activities, NDIS supports and related client needs, some information provided through our website may be sensitive information.

We take care to avoid using cookies or tracking technologies in a way that collects or discloses sensitive information unless this is lawful, appropriate and supported by consent where required.

We do not intentionally disclose sensitive information collected through website forms to third-party advertising platforms.

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8. Third-party cookies and providers

 

Some cookies may be placed by third-party providers that help us operate or improve our website. These may include providers involved in:

• website hosting and website design;

• website security;

• analytics and performance measurement;

• online forms;

• newsletter or email communications;

• payment processing;

• social media links or embedded content;

• maps or location tools;

• spam prevention;

• booking or enquiry tools; and

• customer communication tools.

Third-party providers may collect information directly from your browser or device. Their handling of information is governed by their own privacy policies and cookie policies.

We encourage you to review the privacy and cookie policies of any third-party websites or platforms you visit.

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9. Overseas disclosure

 

Some third-party technology providers may store or process cookie information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to comply with our obligations under Australian privacy laws, unless an exception applies.

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10. Managing cookies

 

You can control cookies in several ways.

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Browser settings

 

Most browsers allow you to block, delete or manage cookies. You can usually find these settings in your browser’s privacy or security menu.

Common browser options include:

• blocking all cookies;

• blocking third-party cookies;

• deleting cookies when you close your browser;

• receiving alerts before cookies are stored; and

• deleting existing cookies from your device.

If you disable cookies, some parts of our website may not work properly.

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Device settings

 

Your mobile device may also allow you to control tracking, advertising identifiers, location settings and app-related privacy preferences.

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Third-party opt-outs

 

Some analytics, advertising and social media providers offer their own privacy settings or opt-out tools. You can manage your preferences directly with those providers.

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Unsubscribing from communications

If you receive marketing or newsletter communications from us, you can unsubscribe using the unsubscribe option in the communication, where available, or by contacting us.

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11. Cookie consent

 

Where required or appropriate, we may display a cookie banner, notice or preference tool to explain our use of cookies and allow you to accept, reject or manage certain types of cookies.

Strictly necessary cookies may still be used because they are required for the website to function.

You can change your cookie preferences at any time by adjusting your browser settings or using any cookie preference tool made available on our website.

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12. Changes to this Cookies Policy

 

We may update this Cookies Policy from time to time to reflect changes to our website, services, technology providers, legal obligations or business practices.

The updated version will be published on our website with the updated review date.

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13. Contact us

 

For questions about this Cookies Policy, our Privacy Policy, or how we handle personal information, please contact us:

Gotcha Helping Hands Pty Ltd
Phone: 07 4179 0715
Email: admin@ghhtpc.com.au
Support Email: support@ghhtpc.com.au
Feedback Email: feedback@ghhtpc.com.au
Postal Address: 4 Mary Street, Kingaroy, Queensland, 4610
Website: www.ghhtpc.com.au

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Last updated: June 2026